Refund and Returns Policy

Overview

At Bihari Zaikka, we take immense pride in preparing authentic, high-quality, and fresh meals for you. Because food is freshly cooked to order, our cancellation and refund guidelines are structured as follows:

1. Order Cancellation Policy

Before Preparation Starts:

You may cancel your order within 2–3 minutes of placing it, provided food preparation has not yet begun.
After Preparation Starts:

Once our kitchen accepts the order and starts cooking, cancellations are strictly not permitted. If canceled after this stage, a 100% cancellation fee will apply (no refund will be issued).
Direct / Phone Orders:

For direct WhatsApp or phone orders, please notify us immediately if you wish to cancel before the food goes onto the stove.
Third-Party Platforms:

If you ordered via food delivery platforms (such as Zomato or Swiggy), cancellations will be governed by that respective platform’s cancellation policies.

2. Refund Policy & Eligibility

We offer refunds or replacements under specific, valid circumstances:

Eligible Scenarios for Full/Partial Refund or Replacement:

Missing or Incorrect Items: An item you paid for was omitted from the order or a completely wrong dish was delivered.
Quality / Hygiene Issues: Food is spoiled, damaged, or unconsumable upon delivery (photo/video proof required at the time of delivery).
Order Canceled by Kitchen: In the rare event that we are unable to fulfill your order due to item unavailability or operational issues, you will receive a full refund.

Non-Eligible Scenarios (No Refunds):

Incorrect delivery address, contact number, or unreachability of the customer upon delivery rider’s arrival.
Refusal to accept the order at the doorstep.
Taste preferences (since taste is subjective, refunds are not provided based on personal preference).
Food consumed beyond the recommended consumption time (1–2 hours after delivery).

3. Refund Processing & Timelines

Online Payments (UPI, Cards, Wallets): Approved refunds will be initiated immediately and credited back to your original payment source within 3 to 5 business days.
Cash on Delivery (COD): For approved refunds on COD orders, we can issue an instant UPI transfer or store credit/discount coupon for your next order.

4. How to Request a Refund or Report an Issue

If you face any issues with your order, please contact us within 30 minutes of delivery:

WhatsApp / Call: [Your Phone Number]
Email: [Your Email Address]
Information Needed: Order Number, description of the issue, and a photo/video of the affected item.

Tip: You can replace [Your Phone Number] and [Your Email Address] with your actual contact details!