Terms & Conditions – Bihari Zaikka

Welcome to Bihari Zaikka (“we,” “our,” or “kitchen”). By accessing our services or placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General Information

• Bihari Zaikka is a cloud kitchen operating exclusively to provide food delivery and takeaway services.

• We reserve the right to modify or update these terms, menu items, prices, and services at any time without prior notice.

2. Orders & Payments

• Placing Orders: Orders can be placed directly through our phone/WhatsApp, website, or authorized online food delivery aggregator platforms (e.g., Zomato, Swiggy).

• Pricing: All prices listed on our menu are subject to change. Applicable taxes and packaging/delivery fees will be added at checkout.

• Payment Methods:

  • Mandatory Advance Payment: Payment must be made online at the time of placing the order.

  • No Cash on Delivery (COD): Cash on Delivery (COD) is currently not available.

  • Accepted Payment Methods: You can pay online using UPI, credit/debit cards.

  • Order Confirmation: Your order will only be sent to our kitchen for preparation after successful payment completion.

3. Cancellation & Refunds

• Order Cancellation: Once an order has been accepted and food preparation has begun, it cannot be canceled or refunded.

• Refund Eligibility:

  • If an order is canceled due to an error on our part (e.g., item unavailability or quality issues), a full refund will be processed to your original payment method within 3–5 business days.

  • No refunds will be provided for orders failed due to incorrect delivery addresses or unreachability provided by the customer.

4. Delivery Policy

• Self-Rider Booking:

  • Customers are welcome to arrange their own delivery by booking Rapido, Uber, or any other delivery rider to pick up the food directly from our kitchen.

  • In this case, the entire delivery fee must be borne by the customer.

• Kitchen-Managed Delivery:

  • If the delivery is arranged from our end (Bihari Zaikka) and falls under a Free Delivery promotion, we will cover the delivery charges.

  • If free delivery is not applicable to a specific order, the standard delivery fee will be charged to the customer.

• We strive to deliver your food hot and fresh within the estimated delivery time.

• Delays: Bihari Zaikka is not liable for delivery delays caused by traffic, severe weather conditions, or unforeseen events beyond our control.

5. Food Quality & Allergy Disclaimer

• We maintain strict hygiene and quality standards in preparing all meals.

• Allergen Notice: If you have specific dietary restrictions or food allergies (e.g., mustard, nuts, dairy), please specify them in the order notes. Bihari Zaikka shall not be held liable for adverse reactions if allergies are not explicitly communicated at the time of ordering.

• For optimal taste and safety, we recommend consuming the food within 1 to 2 hours of delivery.

6. Intellectual Property

• All trademarks, logos, menu descriptions, and branding associated with Bihari Zaikka belong to us. Unauthorized commercial use, reproduction, or distribution without prior written consent is strictly prohibited.

7. Contact Us

If you have any questions, feedback, or concerns regarding these Terms & Conditions or your orders, please reach out to us:

• Email: [help@biharizaikka.in]

• Phone / WhatsApp: [+91-6206013841]

• Location: Patna, Bihar